REWARD & RETAIN LOYAL CUSTOMERS
USE SPECIALIZED PROGRAMS TO ENCOURAGE REPEAT BUYERS
In today’s competitive market, businesses need to retain customers to survive and grow. One of the best ways to achieve customer retention is through a well-designed loyalty and rewards program. However, creating and managing such programs can be complex, costly, and time-consuming. Outsourcing loyalty and rewards program support to DATAMARK offers various benefits to businesses, such as cost-effectiveness, knowledge of industry trends and techniques, and access to the latest technologies. Outsourcing to DATAMARK will gain you access to:
Improve Customer Service with Omnichannel Contact Centers and Performance Management
Join Randy Arellano, VP of Sales and Marketing, and Shawn Ollis, VP of Global Operations, as they explain how DATAMARK’s approach to Omnichannel Contact Centers and Performance Management leads to high-quality customer service.
BOOST ENGAGEMENT WITH REWARDS
OFFER LOYAL CUSTOMERS A REASON TO RETURN
Our loyalty and rewards program experts are highly skilled in creating and managing successful loyalty programs that are customized to meet a business’s unique needs and goals. They possess deep knowledge of the latest trends, strategies, and best practices that work for different industries and customer segments. These experts have access to the latest technologies and tools to integrate loyalty programs with existing CRM and POS systems, leading to better results and streamlined operations. Outsourcing loyalty program support is also cost-effective and frees up time for businesses to focus on their core competencies.
BENEFITS OF OUTSOURCING TO A CONTACT CENTER
IMPROVE CUSTOMER SERVICE, EARN LOYAL BRAND CHAMPIONS
Ensuring proper customer support is crucial for maintaining customer loyalty, protecting brand reputation, and driving business growth. You will increase customer satisfaction while improving issue resolution rates and response speed while leveraging better technology and security. Free up internal resources so you can focus on core operations to increase productivity and revenue growth. Provide multilingual support to serve global customers in different regions.
Experience
of customers say customer experience is a very important factor in their purchasing decisions.
PwC
Cost Savings
of operational costs can be saved by outsourcing customer service functions to a contact center.
Deloitte
INterpretation
of consumers are more likely to decide to buy a product when sales information is provided in their native languages.
Common Sense Advisory
Technology
of companies plan to invest in outsourcing to leverage technology and digital capabilities.
Deloitte
WHY CHOOSE DATAMARK?
LEADING LOYALTY & REWARDS PROGRAM SUPPORT SINCE 1989
In addition to recruiting and training the best Loyalty & Rewards Program Support candidates, we provide our staff with targeted training on your company, its culture and its products to ensure that our outsourced call center is truly an extension of your brand. With offshore and near-shore solutions available, DATAMARK can offer clients 24/7 Loyalty & Rewards Program Support solutions so your customers can get the assistance they need when they need it. Our staff delivers support to customers around the clock, giving you an edge over competitors. Loyalty & Rewards Program Support outsourcing companies also enable you to get the real-time data and reporting needed to influence business decisions. Your team will be kept updated on everything happening in your outsourced product technical support services center so it can continue to deliver the results and value you need. Learn more by contacting a DATAMARK representative today.
HOW WE HELP OUR CLIENTS
CONTACT CENTER CASE STUDIES
We help Fortune 500 companies, large enterprises and government agencies address the greatest challenges to their businesses to increase their profitability as they grow. Explore the case studies below to learn how we’ve helped our customers and how we can help your business, as well.
INDUSTRIES SERVED
We pride ourselves on delivering exceptional Contact Center and Business Process Outsourcing solutions to a wide range of industries. Our expert team of professionals works tirelessly to ensure that the unique needs of each client are met, regardless of their sector. From healthcare and finance to telecommunications and retail, we have the expertise and experience needed to provide customized solutions that drive success. Whether it’s inbound or outbound customer service, back-office support, or document management, our teams deliver world-class service to all industries.
